01Information we collect
We collect only the information needed to respond to you and to run this website:
- Information you provide through our contact form — your name, email address, company name, enquiry type, and message.
- Information you send us directly, for example by email, WhatsApp, or when applying for a role.
- Basic technical information processed automatically by our hosting provider to deliver and secure the website, such as IP address, browser type, and the pages requested.
This website does not use advertising or tracking cookies.
02How we use your information
- To respond to your enquiry and communicate with you about it.
- To send you a confirmation that we received your message.
- To evaluate and provide our products and services, where you engage us.
- To keep the website secure and prevent spam or misuse.
- To meet legal and regulatory obligations.
We do not sell your personal information, and we do not use it for advertising.
04Service providers
We use trusted third-party providers to operate this website and our communications, including website hosting, email delivery, and business email. These providers process information only on our behalf and under appropriate confidentiality and security obligations. Some providers may process data outside India; where they do, we take reasonable steps to ensure it remains protected.
05Data retention
We keep enquiry information for as long as needed to respond and follow up, and for a reasonable period afterwards for record-keeping, unless a longer period is required by law. Client data is retained according to the relevant agreement and deleted or returned on request when the engagement ends.
06Security
We use technical and organizational measures to protect personal information, including encryption in transit, access controls, and restricting access to people who need it. No method of transmission or storage is completely secure, but we work to protect your information and to respond promptly to any incident. More detail is available on our Security & Trust page.
07Your rights
Subject to applicable law, including the Digital Personal Data Protection Act, 2023 (India), you may:
- Request access to the personal information we hold about you.
- Ask us to correct or update inaccurate information.
- Ask us to delete your information, where we are not required to keep it.
- Withdraw consent you have given, for future processing.
- Raise a concern or grievance about how your information is handled.
To make a request, email us at info@divyanetraai.com. We will respond within a reasonable time.
08Children
Our website and services are intended for businesses and professionals, and are not directed at children. We do not knowingly collect personal information from anyone under 18.
09Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date above. Material changes will be highlighted on this page.
10Contact us
For questions about this policy or your personal information, contact DivyaNetra AI at info@divyanetraai.com. Our office is in Greater Noida, Uttar Pradesh, India.